Terms of service
At Serenora, our Terms of Service outline the guidelines and policies that govern the use of our retirement health resort services. We aim to provide a transparent framework that supports our clients' well-being while maintaining a respectful environment.
Our services are designed to support individuals seeking a peaceful and supportive environment for health and wellness during their retirement years. We encourage all users to read our terms carefully to understand their rights and responsibilities.
By accessing our facilities or using our services, clients agree to comply with all applicable laws and regulations. Serenora reserves the right to modify these terms at any time, with updates communicated through our official channels.
We prioritize privacy and data protection, ensuring that personal information is handled in accordance with relevant privacy laws. Our policies detail the collection, usage, and storage of client data to maintain transparency.
Serenora's services may include health consultations, wellness programs, and accommodation arrangements. All activities and offerings are intended to support clients' health and comfort, without guaranteeing specific outcomes.
Clients are expected to adhere to safety guidelines and behavioral standards to ensure a harmonious environment for all residents and staff. Our staff are committed to providing respectful and professional care at all times.
Any disputes or grievances related to our services should be addressed promptly through our designated channels. Serenora is committed to resolving issues fairly and efficiently.
Usage of our services implies acceptance of these Terms of Service, including any future amendments. We recommend reviewing this document periodically for updates.
Our commitment is to support the health and wellness journey of each client, fostering a community built on respect, safety, and mutual understanding within our facilities.
Serenora is dedicated to maintaining high standards of service quality and safety. We continuously evaluate our policies to align with best practices in retirement health services.
For further information or questions about our Terms of Service, please contact our support team through official channels. We are here to assist you and ensure your experience aligns with our commitments.
Thank you for choosing Serenora as your partner in health and wellness during your retirement years. Our policies are intended to support your comfort and security throughout your stay.
Serenora Policy Overview
Guidelines for a harmonious retirement wellness environment
Serenora’s Terms of Service are crafted to ensure that each resident’s experience promotes health, safety, and mutual respect. Our policies support the smooth operation of our wellness programs and accommodations.
We emphasize the importance of clear communication between residents and staff, fostering a community of trust and understanding. Our guidelines are designed to support individual needs while maintaining collective harmony.
All clients are encouraged to familiarize themselves with our behavioral standards, health protocols, and safety procedures. These measures help us deliver consistent quality care and comfort.
Serenora may implement procedures to address emergencies or unexpected situations, always prioritizing resident safety and well-being. Compliance with these procedures is essential for a safe environment.
Our policies also cover confidentiality and the responsible handling of personal health information, aligned with legal standards and best practices.
Visitors and external vendors are subject to specific rules intended to uphold the integrity and tranquility of our facilities. Respect for residents’ privacy and comfort is paramount.
Any amendments to our Terms of Service will be communicated through official updates. We recommend residents review these periodically to stay informed.
Serenora aims to create a supportive community that enhances the quality of life for all residents. Our policies are integral to fostering this environment of health and respect.
For additional clarification or support regarding our terms, residents are encouraged to contact our management team through established channels.
Our commitment remains to provide a safe, respectful, and health-focused environment where retirees can enjoy their golden years with peace of mind.
Terms of return
Return Policy Overview
At Serenora, we prioritize your satisfaction with our retirement health resort services. If you are dissatisfied or wish to modify your booking, our return policy provides clear guidance to support your needs.
Returns are generally accepted within 14 days of the service completion or product delivery, provided that the conditions outlined below are met. Our goal is to ensure transparency and fairness in all transactions.
To initiate a return, customers must contact our support team via email at collab@serenorabrand.com or call us at +41 31 970 96 51 . Please provide your booking details and reason for the return request.
All return requests are subject to verification and approval. We reserve the right to request supporting documentation or evidence to validate the claim.
Products or services eligible for return must be unused, in original condition, and with all packaging intact. Any damage or alteration may void the return process.
Refunds, when approved, will be processed within 14 business days to the original payment method. Refund amounts may be adjusted if the service or product has been partially used or modified.
In cases where the return is due to an error on our part, such as incorrect service delivery, Serenora will cover all associated costs, including return shipping if applicable.
For health and safety reasons, certain personal care items or consumables may be non-returnable unless they are defective or damaged.
We encourage clients to review our detailed terms before making a booking or purchase to understand the scope and limitations of our return policy.
Serenora remains committed to providing quality retirement services and aims to handle all return requests with fairness and efficiency.
Our physical address is Stapfenstrasse 13, 3098 Köniz, Switzerland, where you can also visit us for in-person queries or assistance.
For further assistance, contact our support team directly or visit our website for updates on policies and procedures.
Serenora | Retirement health resort services | Email: collab@serenorabrand.com | Phone: +41 31 970 96 51
Conditions & Limitations
The acceptance of returns is subject to the condition that the service has not been significantly utilized beyond the initial usage scope. We reserve the right to refuse returns if the terms are not met.
Returns must be initiated within the specified timeframe, and all relevant documentation must be provided to expedite processing.
In cases of defective or damaged goods, photographic evidence may be required to facilitate the assessment. Our team will review each case individually.
Returns for personalized or custom services may be limited and are typically only accepted if defects or discrepancies occur.
Serenora does not accept returns for services that have been completed and used fully unless there is a valid issue such as health safety concerns.
All refunds are processed via the original payment method, and bank transfer fees or transaction charges may be deducted if applicable.
In situations where the return is due to external factors, such as force majeure or government restrictions, Serenora will communicate pertinent updates accordingly.
Customers are advised to keep all documentation, receipts, and correspondence related to their return requests for reference.
Serenora’s decision regarding returns and refunds is final and aimed at ensuring fair treatment for all clients.
We recommend reviewing our full terms periodically for any updates or changes to our policy.
Visit us at our Swiss location for direct support or to resolve any issues in person.
Serenora | Your trusted partner in retirement health services